/* ============================================================
   Polygon Infection: The Outbreak – Public Support Portal
   Design System (Phase 9.1)
   ============================================================ */

/* --- Design Tokens --- */
:root {
    --public-bg: #060912;
    --public-bg-secondary: #0b0f1a;
    --public-surface: #111622;
    --public-surface-hover: #181e2e;
    --public-surface-raised: #151a2b;
    --public-border: rgba(255, 255, 255, 0.05);
    --public-border-strong: rgba(255, 255, 255, 0.1);

    --public-text: #e4e6ed;
    --public-text-secondary: #9ca3af;
    --public-text-muted: #6b7280;

    --public-accent: #00C8FF;
    --public-accent-hover: #00a8d4;
    --public-accent-subtle: rgba(0, 200, 255, 0.1);
    --public-accent-glow: rgba(0, 200, 255, 0.2);

    --public-success: #22c55e;
    --public-warning: #f59e0b;
    --public-info: #3b82f6;

    --public-spacing-xs: 0.25rem;
    --public-spacing-sm: 0.5rem;
    --public-spacing-md: 1rem;
    --public-spacing-lg: 1.5rem;
    --public-spacing-xl: 2rem;
    --public-spacing-2xl: 3rem;
    --public-spacing-3xl: 4rem;

    --public-radius-sm: 4px;
    --public-radius-md: 8px;
    --public-radius-lg: 12px;
    --public-radius-xl: 16px;
    --public-radius-full: 9999px;

    --public-shadow-sm: 0 1px 3px rgba(0, 0, 0, 0.4);
    --public-shadow-md: 0 4px 12px rgba(0, 0, 0, 0.5);
    --public-shadow-lg: 0 8px 30px rgba(0, 0, 0, 0.6);

    --public-transition-fast: 150ms ease;
    --public-transition-base: 250ms ease;

    --public-motion-fast: 140ms;
    --public-motion-normal: 220ms;
    --public-motion-slow: 380ms;

    --public-ease-standard: cubic-bezier(0.2, 0, 0, 1);
    --public-ease-out: cubic-bezier(0.16, 1, 0.3, 1);

    --public-font-xs: 0.75rem;
    --public-font-sm: 0.85rem;
    --public-font-base: 0.95rem;
    --public-font-lg: 1.1rem;
    --public-font-xl: 1.3rem;
    --public-font-2xl: 1.6rem;
    --public-font-3xl: 2.2rem;
    --public-font-4xl: 2.8rem;

    --public-font: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;

    --public-content-width: 1200px;
    --public-content-narrow: 700px;
}

/* --- Global Reset --- */
*,
*::before,
*::after {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

html {
    scroll-behavior: smooth;
}

body {
    font-family: var(--public-font);
    font-size: var(--public-font-base);
    color: var(--public-text);
    background: var(--public-bg);
    line-height: 1.6;
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
    min-height: 100vh;
}

.public-body {
    background: var(--public-bg);
    display: flex;
    flex-direction: column;
    min-height: 100vh;
}

/* --- Focus --- */
:focus-visible {
    outline: 2px solid var(--public-accent);
    outline-offset: 2px;
    border-radius: var(--public-radius-sm);
}

/* --- Typography --- */
h1, h2, h3, h4 {
    color: var(--public-text);
    font-weight: 600;
    line-height: 1.3;
}

a {
    color: var(--public-accent);
    text-decoration: none;
}

/* --- Buttons --- */
.public-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: var(--public-spacing-sm);
    padding: 0.6rem 1.3rem;
    border: 1px solid transparent;
    border-radius: var(--public-radius-md);
    font-size: var(--public-font-sm);
    font-weight: 500;
    font-family: inherit;
    cursor: pointer;
    text-decoration: none;
    white-space: nowrap;
    transition: all var(--public-transition-fast);
    user-select: none;
}

.public-btn-primary {
    background: var(--public-accent);
    color: #fff;
    border-color: var(--public-accent);
}

.public-btn-primary:hover {
    background: var(--public-accent-hover);
}

.public-btn:active {
    transform: translateY(1px);
}

.public-btn:focus-visible {
    outline: 2px solid var(--public-accent);
    outline-offset: 2px;
}

/* ============================================================
   Header
   ============================================================ */

.public-header {
    background: var(--public-bg-secondary);
    border-bottom: 1px solid var(--public-border);
    position: sticky;
    top: 0;
    z-index: 50;
    backdrop-filter: blur(12px);
    background: rgba(11, 15, 26, 0.85);
}

.public-header-inner {
    max-width: var(--public-content-width);
    margin: 0 auto;
    padding: var(--public-spacing-md) var(--public-spacing-lg);
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: var(--public-spacing-md);
}

.public-brand {
    display: flex;
    align-items: center;
    gap: var(--public-spacing-sm);
    text-decoration: none;
    color: inherit;
}

.public-brand-mark {
    display: flex;
    align-items: center;
    justify-content: center;
}

.public-brand-text {
    display: flex;
    flex-direction: column;
    line-height: 1.1;
}

.public-brand-name {
    font-size: var(--public-font-sm);
    font-weight: 700;
    color: var(--public-text);
    letter-spacing: 0.03em;
}

.public-brand-sub {
    font-size: 0.6rem;
    font-weight: 600;
    color: var(--public-accent);
    letter-spacing: 0.2em;
    text-transform: uppercase;
}

.public-header-label {
    font-size: var(--public-font-xs);
    font-weight: 700;
    letter-spacing: 0.15em;
    color: var(--public-text-muted);
    text-transform: uppercase;
}

/* ============================================================
   Hero
   ============================================================ */

.public-hero {
    background: var(--public-bg);
    position: relative;
    overflow: hidden;
    padding: var(--public-spacing-3xl) var(--public-spacing-lg);
}

.public-hero::before {
    content: '';
    position: absolute;
    inset: 0;
    background:
        radial-gradient(ellipse at 70% 30%, rgba(0, 200, 255, 0.04) 0%, transparent 60%),
        radial-gradient(ellipse at 30% 70%, rgba(0, 200, 255, 0.02) 0%, transparent 50%);
    pointer-events: none;
}

.public-hero::after {
    content: '';
    position: absolute;
    inset: 0;
    background-image:
        linear-gradient(rgba(255, 255, 255, 0.01) 1px, transparent 1px),
        linear-gradient(90deg, rgba(255, 255, 255, 0.01) 1px, transparent 1px);
    background-size: 80px 80px;
    pointer-events: none;
}

.public-hero-content {
    position: relative;
    z-index: 1;
    max-width: var(--public-content-width);
    margin: 0 auto;
    display: grid;
    grid-template-columns: 1.3fr 1fr;
    align-items: center;
    gap: var(--public-spacing-2xl);
}

.public-hero-text {
    min-width: 0;
}

.public-hero-overline,
.public-hero-title,
.public-hero-subtitle {
    animation: public-rise-enter var(--public-motion-slow) var(--public-ease-out) both;
}

.public-hero-overline {
    animation-delay: 0ms;
}

.public-hero-title {
    animation-delay: 60ms;
}

.public-hero-subtitle {
    animation-delay: 120ms;
}

.public-hero-brand-visual {
    position: relative;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: var(--public-spacing-lg);
    animation: public-logo-enter 500ms var(--public-ease-out) 160ms both;
}

.public-hero-brand-visual::before {
    content: '';
    position: absolute;
    inset: 0;
    background: radial-gradient(circle at 50% 50%, rgba(0, 200, 255, 0.14) 0%, rgba(0, 200, 255, 0.05) 40%, transparent 70%);
    filter: blur(40px);
    pointer-events: none;
}

.public-hero-overline {
    display: block;
    font-size: var(--public-font-xs);
    font-weight: 700;
    letter-spacing: 0.25em;
    color: var(--public-text-muted);
    text-transform: uppercase;
    margin-bottom: var(--public-spacing-md);
}

.public-hero-title {
    margin: 0 0 var(--public-spacing-lg);
    line-height: 1.15;
}

.public-hero-title span {
    display: block;
    font-size: var(--public-font-4xl);
    font-weight: 800;
    color: var(--public-text);
}

.public-hero-subtitle {
    font-size: var(--public-font-lg);
    color: var(--public-text-secondary);
    max-width: 600px;
    line-height: 1.5;
}

@keyframes public-rise-enter {
    from {
        opacity: 0;
        transform: translateY(16px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

@keyframes public-logo-enter {
    from {
        opacity: 0;
        transform: translateY(8px) scale(0.96);
    }
    to {
        opacity: 1;
        transform: translateY(0) scale(1);
    }
}

/* ============================================================
   Categories Section
   ============================================================ */

.public-categories {
    padding: var(--public-spacing-3xl) var(--public-spacing-lg);
    background: var(--public-bg-secondary);
}

.public-categories-inner {
    max-width: var(--public-content-width);
    margin: 0 auto;
}

.public-section-title {
    font-size: var(--public-font-2xl);
    font-weight: 700;
    color: var(--public-text);
    margin-bottom: var(--public-spacing-xl);
    text-align: center;
}

.public-category-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: var(--public-spacing-lg);
}

.public-category-card {
    display: flex;
    flex-direction: column;
    padding: var(--public-spacing-xl);
    background: var(--public-surface);
    border: 1px solid var(--public-border);
    border-radius: var(--public-radius-lg);
    text-decoration: none;
    color: inherit;
    transition: transform var(--public-motion-normal) var(--public-ease-standard), border-color var(--public-motion-normal) var(--public-ease-standard), box-shadow var(--public-motion-normal) var(--public-ease-standard);
    position: relative;
    overflow: hidden;
    animation: public-rise-enter var(--public-motion-slow) var(--public-ease-out) both;
}

.public-category-card:nth-child(1) { animation-delay: 180ms; }
.public-category-card:nth-child(2) { animation-delay: 240ms; }
.public-category-card:nth-child(3) { animation-delay: 300ms; }
.public-category-card:nth-child(4) { animation-delay: 360ms; }

.public-category-card::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    height: 2px;
    background: currentColor;
    opacity: 0;
    transition: opacity var(--public-transition-base);
}

.public-category-card:active {
    transform: translateY(-1px);
    box-shadow: var(--public-shadow-sm);
}

@media (hover: hover) {
    .public-category-card:hover {
        border-color: var(--public-border-strong);
        transform: translateY(-4px);
        box-shadow: var(--public-shadow-md);
    }

    .public-category-card:hover::before {
        opacity: 0.6;
    }

    .public-category-card:hover .public-category-icon {
        transform: scale(1.05);
    }
}

.public-category-icon {
    display: flex;
    margin-bottom: var(--public-spacing-md);
    opacity: 0.85;
    transition: transform var(--public-motion-fast) var(--public-ease-out);
}

.public-category-card-bug     { color: #f97316; }
.public-category-card-cheating { color: var(--public-accent); }
.public-category-card-suggestion { color: #a78bfa; }
.public-category-card-other   { color: var(--public-text-muted); }

.public-category-card-body {
    flex: 1;
    margin-bottom: var(--public-spacing-lg);
}

.public-category-card-title {
    font-size: var(--public-font-lg);
    font-weight: 700;
    color: var(--public-text);
    margin-bottom: var(--public-spacing-xs);
}

.public-category-card-desc {
    font-size: var(--public-font-sm);
    color: var(--public-text-secondary);
    line-height: 1.5;
}

.public-category-card-arrow {
    display: flex;
    align-items: center;
    gap: var(--public-spacing-xs);
    font-size: var(--public-font-xs);
    font-weight: 600;
    color: currentColor;
    opacity: 0.7;
    transition: opacity var(--public-transition-fast), gap var(--public-transition-fast);
    margin-top: auto;
}

.public-category-card:hover .public-category-card-arrow {
    opacity: 1;
    gap: var(--public-spacing-sm);
}

/* ============================================================
   Info Section
   ============================================================ */

.public-info {
    padding: var(--public-spacing-3xl) var(--public-spacing-lg);
    background: var(--public-bg);
}

.public-info-inner {
    max-width: var(--public-content-width);
    margin: 0 auto;
}

.public-info-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: var(--public-spacing-lg);
}

.public-info-card {
    display: flex;
    gap: var(--public-spacing-md);
    padding: var(--public-spacing-lg);
    background: var(--public-surface);
    border: 1px solid var(--public-border);
    border-radius: var(--public-radius-lg);
}

.public-info-num {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
    border-radius: var(--public-radius-full);
    background: var(--public-accent-subtle);
    color: var(--public-accent);
    font-weight: 700;
    font-size: var(--public-font-sm);
    flex-shrink: 0;
}

.public-info-card p {
    font-size: var(--public-font-sm);
    color: var(--public-text-secondary);
    line-height: 1.5;
}

/* ============================================================
   Footer
   ============================================================ */

.public-footer {
    padding: var(--public-spacing-lg);
    background: var(--public-bg-secondary);
    border-top: 1px solid var(--public-border);
    margin-top: auto;
}

.public-footer-inner {
    max-width: var(--public-content-width);
    margin: 0 auto;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: var(--public-spacing-md);
    flex-wrap: wrap;
}

.public-footer-brand {
    font-size: var(--public-font-xs);
    font-weight: 600;
    color: var(--public-text-muted);
    letter-spacing: 0.06em;
}

.public-footer-label {
    font-size: var(--public-font-xs);
    color: var(--public-text-muted);
}

/* ============================================================
   Report Route
   ============================================================ */

.public-report-content {
    padding: var(--public-spacing-2xl) var(--public-spacing-lg);
    flex: 1;
}

.public-report-content-inner {
    max-width: var(--public-content-narrow);
    margin: 0 auto;
}

.public-back-link {
    display: inline-flex;
    align-items: center;
    gap: var(--public-spacing-xs);
    font-size: var(--public-font-sm);
    color: var(--public-text-secondary);
    text-decoration: none;
    margin-bottom: var(--public-spacing-lg);
    transition: color var(--public-transition-fast);
}

.public-back-link:hover {
    color: var(--public-accent);
}

.public-report-header {
    margin-bottom: var(--public-spacing-xl);
}

.public-report-overline {
    display: block;
    font-size: var(--public-font-xs);
    font-weight: 700;
    letter-spacing: 0.2em;
    color: var(--public-text-muted);
    text-transform: uppercase;
    margin-bottom: var(--public-spacing-xs);
}

.public-report-title {
    font-size: var(--public-font-3xl);
    font-weight: 700;
    color: var(--public-text);
    margin: 0 0 var(--public-spacing-xs);
    line-height: 1.2;
}

.public-report-desc {
    font-size: var(--public-font-base);
    color: var(--public-text-secondary);
    margin: 0;
}

.public-report-card {
    background: var(--public-surface);
    border: 1px solid var(--public-border);
    border-radius: var(--public-radius-lg);
    overflow: hidden;
}

.public-report-card-header {
    padding: var(--public-spacing-lg);
    border-bottom: 1px solid var(--public-border);
}

.public-report-card-header h2 {
    font-size: var(--public-font-lg);
    font-weight: 600;
    color: var(--public-text);
    margin: 0;
}

.public-report-card-body {
    padding: var(--public-spacing-2xl) var(--public-spacing-lg);
}

/* ============================================================
   Public Report Form (Phase 9.2)
   ============================================================ */

/* --- Category Summary --- */
.public-category-summary {
    display: flex;
    align-items: center;
    gap: var(--public-spacing-sm);
    padding: var(--public-spacing-md);
    background: var(--public-surface-hover);
    border-radius: var(--public-radius-md);
    margin-bottom: var(--public-spacing-lg);
    color: var(--cat-accent, var(--public-accent));
    flex-wrap: wrap;
}

.public-category-summary-bug {
    --cat-accent: #f97316;
}

.public-category-summary-cheating {
    --cat-accent: #e94560;
}

.public-category-summary-suggestion {
    --cat-accent: #a78bfa;
}

.public-category-summary-other {
    --cat-accent: #6b7280;
}

.public-category-summary-icon {
    display: flex;
    flex-shrink: 0;
}

.public-category-summary-label {
    font-size: var(--public-font-xs);
    font-weight: 600;
    color: var(--public-text-muted);
    text-transform: uppercase;
    letter-spacing: 0.05em;
    margin-right: var(--public-spacing-xs);
}

.public-category-summary-value {
    font-size: var(--public-font-sm);
    font-weight: 600;
    color: var(--public-text);
}

.public-category-summary-change {
    margin-left: auto;
    font-size: var(--public-font-xs);
    color: var(--public-text-muted);
    text-decoration: none;
    transition: color var(--public-transition-fast);
}

.public-category-summary-change:hover {
    color: var(--public-accent);
}

/* --- Form Error --- */
.public-form-error {
    padding: var(--public-spacing-sm) var(--public-spacing-md);
    background: rgba(239, 68, 68, 0.1);
    border: 1px solid rgba(239, 68, 68, 0.25);
    border-radius: var(--public-radius-md);
    color: #fca5a5;
    font-size: var(--public-font-sm);
    margin-bottom: var(--public-spacing-md);
    animation: public-rise-enter var(--public-motion-normal) var(--public-ease-out) both;
}

/* --- Report Form --- */
.public-report-form {
    display: flex;
    flex-direction: column;
    gap: 0;
}

.public-report-form[hidden] {
    display: none !important;
}

.public-form-group {
    margin-bottom: var(--public-spacing-lg);
}

.public-form-label {
    display: block;
    font-size: var(--public-font-sm);
    font-weight: 500;
    color: var(--public-text-secondary);
    margin-bottom: var(--public-spacing-xs);
}

.public-form-control {
    width: 100%;
    padding: 0.6rem 0.8rem;
    border: 1px solid var(--public-border-strong);
    border-radius: var(--public-radius-md);
    background: var(--public-bg);
    color: var(--public-text);
    font-size: var(--public-font-sm);
    font-family: inherit;
    transition: border-color var(--public-transition-fast), box-shadow var(--public-transition-fast);
    line-height: 1.5;
}

.public-form-control:focus {
    outline: none;
    border-color: var(--public-accent);
    box-shadow: 0 0 0 3px var(--public-accent-glow);
}

.public-form-control::placeholder {
    color: var(--public-text-muted);
}

textarea.public-form-control {
    min-height: 200px;
    resize: vertical;
}

.public-form-counter {
    display: block;
    font-size: var(--public-font-xs);
    color: var(--public-text-muted);
    margin-top: var(--public-spacing-xs);
    text-align: right;
}

.public-form-help {
    display: block;
    font-size: var(--public-font-xs);
    color: var(--public-text-muted);
    margin-top: var(--public-spacing-xs);
}

.public-form-security {
    font-size: var(--public-font-xs);
    color: var(--public-text-muted);
    padding: var(--public-spacing-sm);
    background: var(--public-surface-hover);
    border-radius: var(--public-radius-sm);
    border-left: 2px solid var(--public-warning);
    margin-bottom: var(--public-spacing-lg);
}

.public-form-actions {
    display: flex;
    gap: var(--public-spacing-md);
    flex-wrap: wrap;
}

.public-form-submit {
    flex-shrink: 0;
    min-width: 160px;
}

.public-btn-secondary {
    background: transparent;
    color: var(--public-text-secondary);
    border-color: var(--public-border-strong);
}

.public-btn-secondary:hover {
    background: var(--public-surface-hover);
    color: var(--public-text);
}

/* --- Loading Spinner --- */
.public-form-submit:disabled {
    opacity: 0.7;
    cursor: not-allowed;
}

.public-form-submit:disabled::after {
    content: '';
    display: inline-block;
    width: 14px;
    height: 14px;
    border: 2px solid rgba(255, 255, 255, 0.2);
    border-top-color: #fff;
    border-radius: 50%;
    animation: public-spinner 0.6s linear infinite;
    margin-left: var(--public-spacing-sm);
}

@keyframes public-spinner {
    to {
        transform: rotate(360deg);
    }
}

/* --- Success State --- */
.public-report-success {
    animation: public-success-enter 300ms ease forwards;
}

.public-report-success-header {
    text-align: center;
    margin-bottom: var(--public-spacing-lg);
}

.public-report-success-overline {
    display: block;
    font-size: var(--public-font-xs);
    font-weight: 700;
    letter-spacing: 0.15em;
    color: var(--public-success);
    text-transform: uppercase;
    margin-bottom: var(--public-spacing-sm);
}

.public-report-success-header h2 {
    font-size: var(--public-font-xl);
    font-weight: 700;
    color: var(--public-text);
    margin: 0 0 var(--public-spacing-xs);
}

.public-report-success-header p {
    font-size: var(--public-font-sm);
    color: var(--public-text-secondary);
    margin: 0;
}

.public-report-success-id {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: var(--public-spacing-sm);
    padding: var(--public-spacing-md);
    background: var(--public-surface-hover);
    border-radius: var(--public-radius-md);
    margin-bottom: var(--public-spacing-xl);
}

.public-report-success-id-label {
    font-size: var(--public-font-xs);
    font-weight: 600;
    color: var(--public-text-muted);
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.public-report-success-id-value {
    font-size: var(--public-font-lg);
    font-weight: 700;
    color: var(--public-accent);
    font-family: "SF Mono", "Cascadia Code", "Fira Code", monospace;
}

.public-report-success-actions {
    display: flex;
    gap: var(--public-spacing-md);
    justify-content: center;
    flex-wrap: wrap;
}

@keyframes public-success-enter {
    from {
        opacity: 0;
        transform: translateY(8px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* --- Form Responsive --- */
@media (max-width: 576px) {
    .public-form-actions {
        flex-direction: column;
    }

    .public-form-actions .public-btn {
        width: 100%;
        justify-content: center;
    }

    .public-form-submit {
        min-width: auto;
    }

    textarea.public-form-control {
        min-height: 160px;
    }

    .public-report-card-body {
        padding: var(--public-spacing-lg);
    }

    .public-category-summary {
        flex-wrap: wrap;
    }

    .public-report-success-actions {
        flex-direction: column;
    }
}

/* --- Reduced Motion --- */

.public-error-page {
    flex: 1;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: var(--public-spacing-2xl) var(--public-spacing-lg);
    min-height: 60vh;
}

.public-error-card {
    background: var(--public-surface);
    border: 1px solid var(--public-border);
    border-radius: var(--public-radius-lg);
    padding: var(--public-spacing-2xl);
    text-align: center;
    max-width: 400px;
    width: 100%;
}

.public-error-card h2 {
    color: var(--public-accent);
    font-size: var(--public-font-xl);
    font-weight: 700;
    margin-bottom: var(--public-spacing-md);
}

.public-error-card p {
    color: var(--public-text-secondary);
    font-size: var(--public-font-sm);
    margin-bottom: var(--public-spacing-lg);
}

/* ============================================================
   Reduced Motion
   ============================================================ */

@media (prefers-reduced-motion: reduce) {
    *,
    *::before,
    *::after {
        animation-duration: 0.01ms !important;
        animation-iteration-count: 1 !important;
        transition-duration: 0.01ms !important;
    }

    html {
        scroll-behavior: auto;
    }
}

/* ============================================================
   Responsive 1200px
   ============================================================ */

@media (max-width: 1200px) {
    .public-category-grid {
        grid-template-columns: repeat(2, 1fr);
    }
}

/* ============================================================
   Responsive 992px
   ============================================================ */

@media (max-width: 992px) {
    .public-hero-title span {
        font-size: var(--public-font-3xl);
    }

    .public-info-grid {
        grid-template-columns: repeat(2, 1fr);
    }
}

/* ============================================================
   Responsive 768px
   ============================================================ */

@media (max-width: 768px) {
    .public-hero {
        padding: var(--public-spacing-2xl) var(--public-spacing-md);
    }

    .public-hero-content {
        grid-template-columns: 1fr;
        gap: var(--public-spacing-lg);
        text-align: center;
    }

    .public-hero-brand-visual {
        order: -1;
        padding: var(--public-spacing-sm);
    }

    .public-hero-title span {
        font-size: var(--public-font-2xl);
    }

    .public-hero-subtitle {
        font-size: var(--public-font-base);
        margin-left: auto;
        margin-right: auto;
    }

    .public-report-title {
        font-size: var(--public-font-2xl);
    }

    .public-categories,
    .public-info {
        padding: var(--public-spacing-2xl) var(--public-spacing-md);
    }
}

/* ============================================================
   Responsive 576px
   ============================================================ */

@media (max-width: 576px) {
    .public-category-grid {
        grid-template-columns: 1fr;
    }

    .public-info-grid {
        grid-template-columns: 1fr;
    }

    .public-hero-title span {
        font-size: var(--public-font-xl);
    }

    .public-header-inner {
        padding: var(--public-spacing-sm) var(--public-spacing-md);
    }

    .public-section-title {
        font-size: var(--public-font-xl);
    }

    .public-category-card {
        padding: var(--public-spacing-lg);
    }

    .public-categories,
    .public-info {
        padding: var(--public-spacing-xl) var(--public-spacing-sm);
    }

    .public-report-content {
        padding: var(--public-spacing-lg) var(--public-spacing-sm);
    }

    .public-report-card-header {
        padding: var(--public-spacing-md);
    }

    .public-report-card-body {
        padding: var(--public-spacing-lg);
    }
}

/* ============================================================
   Responsive 340px
   ============================================================ */

@media (max-width: 340px) {
    .public-brand-name {
        font-size: 0.7rem;
    }

    .public-hero-title span {
        font-size: var(--public-font-lg);
    }
}

/* ============================================================
   Public Ticket Status (Phase 9.3)
   ============================================================ */

/* --- Status Lookup Card on Index --- */
.public-status-lookup {
    padding: var(--public-spacing-2xl) var(--public-spacing-lg);
    background: var(--public-bg);
}

.public-status-lookup-inner {
    max-width: var(--public-content-narrow);
    margin: 0 auto;
}

.public-status-lookup-card {
    display: flex;
    align-items: center;
    gap: var(--public-spacing-lg);
    padding: var(--public-spacing-xl);
    background: var(--public-surface);
    border: 1px solid var(--public-border);
    border-radius: var(--public-radius-lg);
    text-decoration: none;
    color: inherit;
    transition: all var(--public-transition-base);
    position: relative;
    overflow: hidden;
}

.public-status-lookup-card::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    height: 2px;
    background: var(--public-accent);
    opacity: 0;
    transition: opacity var(--public-transition-base);
}

.public-status-lookup-card:hover {
    border-color: var(--public-border-strong);
    transform: translateY(-2px);
    box-shadow: var(--public-shadow-md);
}

.public-status-lookup-card:hover::before {
    opacity: 0.6;
}

.public-status-lookup-icon {
    display: flex;
    flex-shrink: 0;
    color: var(--public-accent);
    opacity: 0.85;
}

.public-status-lookup-body {
    flex: 1;
    min-width: 0;
}

.public-status-lookup-title {
    font-size: var(--public-font-lg);
    font-weight: 700;
    color: var(--public-text);
    margin: 0 0 var(--public-spacing-xs);
}

.public-status-lookup-desc {
    font-size: var(--public-font-sm);
    color: var(--public-text-secondary);
    line-height: 1.5;
    margin: 0;
}

.public-status-lookup-link {
    display: inline-flex;
    align-items: center;
    gap: var(--public-spacing-xs);
    font-size: var(--public-font-xs);
    font-weight: 600;
    color: var(--public-accent);
    text-decoration: none;
    transition: gap var(--public-transition-fast);
    flex-shrink: 0;
    white-space: nowrap;
}

.public-status-lookup-link:hover {
    gap: var(--public-spacing-sm);
}

/* --- Status Page --- */
.public-status-content {
    padding: var(--public-spacing-2xl) var(--public-spacing-lg);
    flex: 1;
}

.public-status-content-inner {
    max-width: var(--public-content-narrow);
    margin: 0 auto;
}

.public-status-header {
    margin-bottom: var(--public-spacing-xl);
    text-align: center;
}

.public-status-overline {
    display: block;
    font-size: var(--public-font-xs);
    font-weight: 700;
    letter-spacing: 0.2em;
    color: var(--public-accent);
    text-transform: uppercase;
    margin-bottom: var(--public-spacing-xs);
}

.public-status-title {
    font-size: var(--public-font-3xl);
    font-weight: 700;
    color: var(--public-text);
    margin: 0 0 var(--public-spacing-xs);
    line-height: 1.2;
}

.public-status-subtitle {
    font-size: var(--public-font-base);
    color: var(--public-text-secondary);
    margin: 0;
    max-width: 600px;
    margin-left: auto;
    margin-right: auto;
}

.public-status-form-wrapper {
    margin-bottom: var(--public-spacing-xl);
}

.public-status-form {
    display: flex;
    flex-direction: column;
    gap: var(--public-spacing-lg);
    max-width: 400px;
    margin: 0 auto;
}

.public-status-error {
    padding: var(--public-spacing-md) var(--public-spacing-lg);
    background: rgba(239, 68, 68, 0.1);
    border: 1px solid rgba(239, 68, 68, 0.25);
    border-radius: var(--public-radius-md);
    color: #fca5a5;
    font-size: var(--public-font-sm);
    text-align: center;
    margin-bottom: var(--public-spacing-lg);
}

.public-status-card {
    background: var(--public-surface);
    border: 1px solid var(--public-border);
    border-radius: var(--public-radius-lg);
    overflow: hidden;
    margin-bottom: var(--public-spacing-lg);
    animation: public-rise-enter var(--public-motion-normal) var(--public-ease-out) both;
}

.public-status-card-header {
    padding: var(--public-spacing-lg);
    border-bottom: 1px solid var(--public-border);
}

.public-status-card-header h2 {
    font-size: var(--public-font-lg);
    font-weight: 600;
    color: var(--public-text);
    margin: 0;
}

.public-status-card-body {
    padding: var(--public-spacing-xl) var(--public-spacing-lg);
}

.public-status-fields {
    display: grid;
    gap: var(--public-spacing-md);
}

.public-status-field {
    display: flex;
    flex-direction: column;
    gap: var(--public-spacing-xs);
}

.public-status-field dt {
    font-size: var(--public-font-xs);
    font-weight: 600;
    color: var(--public-text-muted);
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.public-status-field dd {
    font-size: var(--public-font-base);
    color: var(--public-text);
    margin: 0;
    word-break: break-word;
}

.public-status-badge {
    display: inline-flex;
    align-items: center;
    padding: var(--public-spacing-xs) var(--public-spacing-sm);
    border-radius: var(--public-radius-full);
    font-size: var(--public-font-xs);
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    white-space: nowrap;
}

.public-status-badge-open {
    background: rgba(34, 197, 94, 0.15);
    color: #4ade80;
    border: 1px solid rgba(34, 197, 94, 0.3);
}

.public-status-badge-in-progress {
    background: rgba(59, 130, 246, 0.15);
    color: #60a5fa;
    border: 1px solid rgba(59, 130, 246, 0.3);
}

.public-status-badge-resolved {
    background: rgba(167, 139, 250, 0.15);
    color: #a78bfa;
    border: 1px solid rgba(167, 139, 250, 0.3);
}

.public-status-badge-rejected {
    background: rgba(107, 114, 128, 0.15);
    color: #9ca3af;
    border: 1px solid rgba(107, 114, 128, 0.3);
}

.public-status-privacy {
    padding: var(--public-spacing-md);
    background: var(--public-surface-hover);
    border-radius: var(--public-radius-md);
    border-left: 2px solid var(--public-warning);
    margin-bottom: var(--public-spacing-lg);
}

.public-status-privacy p {
    font-size: var(--public-font-xs);
    color: var(--public-text-secondary);
    margin: 0;
    line-height: 1.5;
}

.public-status-actions {
    display: flex;
    gap: var(--public-spacing-md);
    justify-content: center;
    flex-wrap: wrap;
}

/* --- Success Ticket Display --- */
.public-report-success-ticket {
    padding: var(--public-spacing-md);
    background: var(--public-surface-hover);
    border-radius: var(--public-radius-md);
    margin-bottom: var(--public-spacing-lg);
    text-align: center;
}

.public-report-success-ticket-label {
    display: block;
    font-size: var(--public-font-xs);
    font-weight: 600;
    color: var(--public-text-muted);
    text-transform: uppercase;
    letter-spacing: 0.05em;
    margin-bottom: var(--public-spacing-xs);
}

.public-report-success-ticket-value-wrapper {
    display: inline-flex;
    align-items: center;
    gap: var(--public-spacing-sm);
    background: var(--public-bg);
    border: 1px solid var(--public-border-strong);
    border-radius: var(--public-radius-md);
    padding: var(--public-spacing-sm) var(--public-spacing-md);
    margin-bottom: var(--public-spacing-sm);
}

.public-report-success-ticket-value {
    font-family: "SF Mono", "Cascadia Code", "Fira Code", monospace;
    font-size: var(--public-font-sm);
    font-weight: 600;
    color: var(--public-accent);
    overflow-wrap: anywhere;
    word-break: break-all;
    min-width: 280px;
    max-width: 100%;
    text-align: left;
}

.public-btn-sm {
    padding: 0.35rem 0.75rem;
    font-size: var(--public-font-xs);
    min-width: auto;
}

.public-ticket-copy-btn {
    flex-shrink: 0;
}

.public-report-success-ticket-hint {
    font-size: var(--public-font-xs);
    color: var(--public-text-secondary);
    margin: 0;
    line-height: 1.5;
}

/* --- Responsive for Status Page --- */
@media (max-width: 576px) {
    .public-status-lookup-card {
        flex-direction: column;
        text-align: center;
        gap: var(--public-spacing-md);
    }

    .public-status-lookup-link {
        margin-top: var(--public-spacing-xs);
    }

    .public-status-title {
        font-size: var(--public-font-2xl);
    }

    .public-status-form {
        padding: 0 var(--public-spacing-sm);
    }

    .public-status-card-body {
        padding: var(--public-spacing-lg);
    }

    .public-status-field dd {
        font-size: var(--public-font-sm);
    }

    .public-report-success-ticket-value {
        min-width: 0;
        font-size: var(--public-font-xs);
    }

    .public-status-actions {
        flex-direction: column;
    }

    .public-status-actions .public-btn {
        width: 100%;
        justify-content: center;
    }
}

@media (max-width: 375px) {
    .public-status-title {
        font-size: var(--public-font-xl);
    }

    .public-report-success-ticket-value-wrapper {
        flex-direction: column;
        align-items: stretch;
    }

    .public-ticket-copy-btn {
        width: 100%;
        justify-content: center;
    }
}

/* ============================================================
   Public Email Verification (Phase 9.4)
   ============================================================ */

.public-report-success-email-status {
    margin-top: 16px;
    padding: 12px 16px;
    background: rgba(139, 92, 246, 0.08);
    border: 1px solid rgba(139, 92, 246, 0.2);
    border-radius: var(--public-radius-md);
}

.public-report-success-email-status[hidden] {
    display: none;
}

.public-report-success-email-status-text {
    font-size: var(--public-font-xs);
    color: var(--public-text-secondary);
    line-height: 1.5;
}

.public-form-privacy {
    color: var(--public-text-tertiary);
    font-size: var(--public-font-xs);
    margin-top: 2px;
}

/* ---- Verify Email Page ---- */

.public-verify-content {
    flex: 1;
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: var(--public-section-padding);
    background: radial-gradient(
        ellipse 80% 60% at 50% 30%,
        rgba(139, 92, 246, 0.06),
        transparent 70%
    );
}

.public-verify-content-inner {
    width: 100%;
    max-width: 576px;
}

.public-verify-card {
    margin-top: 24px;
    background: var(--public-card-bg);
    border: 1px solid var(--public-border);
    border-radius: var(--public-radius-lg);
    overflow: hidden;
    animation: public-rise-enter var(--public-motion-normal) var(--public-ease-out) both;
}

.public-verify-card-header {
    padding: 32px 32px 0;
    text-align: center;
}

.public-verify-icon {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 64px;
    height: 64px;
    border-radius: 50%;
    margin-bottom: 16px;
    animation: public-logo-enter 360ms var(--public-ease-out) 120ms both;
}

.public-verify-success .public-verify-icon {
    background: rgba(34, 197, 94, 0.12);
    color: #22c55e;
}

.public-verify-error .public-verify-icon {
    background: rgba(239, 68, 68, 0.12);
    color: #ef4444;
}

.public-verify-title {
    font-size: var(--public-font-2xl);
    font-weight: 700;
    color: var(--public-text-primary);
    margin: 0 0 8px;
}

.public-verify-card-body {
    padding: 16px 32px 24px;
    text-align: center;
}

.public-verify-card-body p {
    font-size: var(--public-font-sm);
    color: var(--public-text-secondary);
    line-height: 1.6;
    margin: 0;
}

.public-verify-card-body p + p {
    margin-top: 8px;
}

.public-verify-card-actions {
    padding: 0 32px 32px;
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.public-verify-card-actions .public-btn {
    width: 100%;
    justify-content: center;
}

@media (max-width: 375px) {
    .public-verify-card-header {
        padding: 24px 24px 0;
    }

    .public-verify-card-body {
        padding: 12px 24px 20px;
    }

    .public-verify-card-actions {
        padding: 0 24px 24px;
    }

    .public-verify-title {
        font-size: var(--public-font-xl);
    }
}

/* ============================================================
   Public Ticket Conversation (Phase 9.6)
   ============================================================ */

.public-conversation {
    margin-top: var(--public-spacing-lg);
    background: var(--public-surface);
    border: 1px solid var(--public-border);
    border-radius: var(--public-radius-lg);
    overflow: hidden;
}

.public-conversation-header {
    padding: var(--public-spacing-md) var(--public-spacing-lg);
    border-bottom: 1px solid var(--public-border);
}

.public-conversation-header h2 {
    font-size: var(--public-font-lg);
    font-weight: 600;
    color: var(--public-text);
    margin: 0;
}

.public-conversation-thread {
    padding: var(--public-spacing-md) var(--public-spacing-lg);
}

.public-conversation-message {
    padding: var(--public-spacing-md) 0;
    border-bottom: 1px solid var(--public-border);
    animation: public-rise-enter var(--public-motion-normal) var(--public-ease-out) both;
}

.public-conversation-message:nth-child(1) { animation-delay: 40ms; }
.public-conversation-message:nth-child(2) { animation-delay: 80ms; }
.public-conversation-message:nth-child(3) { animation-delay: 120ms; }
.public-conversation-message:nth-child(4) { animation-delay: 160ms; }
.public-conversation-message:nth-child(5) { animation-delay: 200ms; }

.public-conversation-message:last-child {
    border-bottom: none;
}

.public-conversation-message-player {
    border-left: 3px solid var(--public-accent);
    padding-left: var(--public-spacing-md);
}

.public-conversation-message-staff {
    border-left: 3px solid var(--public-info);
    padding-left: var(--public-spacing-md);
}

.public-conversation-message-meta {
    display: flex;
    align-items: baseline;
    gap: var(--public-spacing-sm);
    margin-bottom: var(--public-spacing-xs);
    flex-wrap: wrap;
}

.public-conversation-message-author {
    font-size: var(--public-font-xs);
    font-weight: 600;
    color: var(--public-text);
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.public-conversation-message-player .public-conversation-message-author {
    color: var(--public-accent);
}

.public-conversation-message-staff .public-conversation-message-author {
    color: var(--public-info);
}

.public-conversation-message-time {
    font-size: var(--public-font-xs);
    color: var(--public-text-muted);
}

.public-conversation-message-body {
    font-size: var(--public-font-sm);
    color: var(--public-text-secondary);
    line-height: 1.6;
    overflow-wrap: anywhere;
    word-break: break-word;
}

.public-conversation-empty {
    padding: var(--public-spacing-lg);
    text-align: center;
    font-size: var(--public-font-sm);
    color: var(--public-text-muted);
}

.public-conversation-form {
    margin-top: var(--public-spacing-lg);
    padding: var(--public-spacing-lg);
    border-top: 1px solid var(--public-border-strong);
    background: var(--public-bg-secondary);
    border-radius: 0 0 var(--public-radius-lg) var(--public-radius-lg);
}

.public-conversation-form h3 {
    font-size: var(--public-font-base);
    font-weight: 600;
    color: var(--public-text);
    margin: 0 0 var(--public-spacing-xs);
}

.public-conversation-form-hint {
    font-size: var(--public-font-xs);
    color: var(--public-text-muted);
    margin: 0 0 var(--public-spacing-md);
}

.public-conversation-form .public-form-control {
    min-height: 100px;
    resize: vertical;
}

.public-conversation-form .public-btn {
    margin-top: var(--public-spacing-sm);
}

.public-conversation-verify-hint {
    margin-top: var(--public-spacing-lg);
    padding: var(--public-spacing-md) var(--public-spacing-lg);
    background: rgba(59, 130, 246, 0.08);
    border: 1px solid rgba(59, 130, 246, 0.2);
    border-radius: var(--public-radius-md);
}

.public-conversation-verify-hint p {
    margin: 0;
    font-size: var(--public-font-sm);
    color: var(--public-text-secondary);
}

.public-form-success {
    margin-bottom: var(--public-spacing-md);
    padding: var(--public-spacing-sm) var(--public-spacing-md);
    background: rgba(34, 197, 94, 0.08);
    border: 1px solid rgba(34, 197, 94, 0.2);
    border-radius: var(--public-radius-md);
    font-size: var(--public-font-sm);
    color: var(--public-success);
}

.public-status-logout-form {
    display: inline-block;
}

@media (max-width: 576px) {
    .public-conversation-header {
        padding: var(--public-spacing-sm) var(--public-spacing-md);
    }

    .public-conversation-thread {
        padding: var(--public-spacing-sm) var(--public-spacing-md);
    }

    .public-conversation-message {
        padding: var(--public-spacing-sm) 0;
    }

    .public-conversation-message-player,
    .public-conversation-message-staff {
        padding-left: var(--public-spacing-sm);
    }

    .public-conversation-form {
        padding: var(--public-spacing-md);
    }

    .public-conversation-message-meta {
        flex-direction: column;
        gap: 2px;
    }
}

@media (max-width: 375px) {
    .public-conversation-form .public-btn {
        width: 100%;
        justify-content: center;
    }
}

/* ============================================================
   Branding (Phase 9.8)
   ============================================================ */

.public-brand-logo-image {
    width: 54px;
    height: 54px;
    object-fit: contain;
    display: block;
    border-radius: 6px;
}

.public-hero-logo {
    display: block;
    position: relative;
    z-index: 1;
    margin: 0;
    width: clamp(220px, 24vw, 280px);
    height: auto;
    aspect-ratio: 1 / 1;
    object-fit: contain;
}

@media (max-width: 768px) {
    .public-brand-logo-image {
        width: 44px;
        height: 44px;
    }

    .public-hero-logo {
        width: clamp(150px, 34vw, 190px);
    }
}

@media (max-width: 480px) {
    .public-brand-logo-image {
        width: 42px;
        height: 42px;
    }

    .public-hero-logo {
        width: clamp(130px, 44vw, 160px);
    }
}

/* ============================================================
   Report Attachments (Phase 9.9.1)
   ============================================================ */

.public-attachments-group {
    margin-bottom: var(--public-spacing-lg);
}

.public-dropzone {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: var(--public-spacing-sm);
    padding: var(--public-spacing-lg);
    border: 1px dashed var(--public-border-strong);
    border-radius: var(--public-radius-md);
    background: var(--public-bg-secondary);
    text-align: center;
    cursor: pointer;
    transition: border-color var(--public-motion-fast) var(--public-ease-standard), background var(--public-motion-fast) var(--public-ease-standard);
}

.public-dropzone:hover,
.public-dropzone:focus-visible,
.public-dropzone.is-dragover {
    border-color: var(--public-accent);
    background: var(--public-surface-hover);
}

.public-dropzone:focus-visible {
    outline: 2px solid var(--public-accent);
    outline-offset: 2px;
}

.public-dropzone-icon {
    color: var(--public-text-muted);
}

.public-dropzone-text {
    font-size: var(--public-font-sm);
    color: var(--public-text-secondary);
    margin: 0;
}

.public-dropzone-btn {
    pointer-events: auto;
}

.public-file-input {
    position: absolute;
    width: 1px;
    height: 1px;
    overflow: hidden;
    clip: rect(0 0 0 0);
    clip-path: inset(50%);
    white-space: nowrap;
}

.public-file-list {
    list-style: none;
    margin: var(--public-spacing-sm) 0 0;
    padding: 0;
}

.public-file-list-item {
    display: flex;
    align-items: center;
    gap: var(--public-spacing-sm);
    padding: var(--public-spacing-sm) var(--public-spacing-md);
    background: var(--public-surface);
    border: 1px solid var(--public-border);
    border-radius: var(--public-radius-sm);
    margin-bottom: var(--public-spacing-xs);
}

.public-file-list-name {
    font-size: var(--public-font-sm);
    color: var(--public-text);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    min-width: 0;
}

.public-file-list-size {
    font-size: var(--public-font-xs);
    color: var(--public-text-muted);
    margin-left: auto;
    flex-shrink: 0;
}

.public-file-list-remove {
    flex-shrink: 0;
    width: 24px;
    height: 24px;
    border: none;
    background: transparent;
    color: var(--public-text-secondary);
    cursor: pointer;
    font-size: var(--public-font-lg);
    line-height: 1;
    border-radius: var(--public-radius-sm);
    transition: color var(--public-motion-fast), background var(--public-motion-fast);
}

.public-file-list-remove:hover {
    color: var(--public-accent);
    background: var(--public-surface-hover);
}

/* --- Ticket Attachment Display --- */

.public-attachments-section {
    margin-top: var(--public-spacing-lg);
}

.public-attachment-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: var(--public-spacing-md);
    margin-top: var(--public-spacing-md);
}

.public-attachment-card {
    background: var(--public-surface);
    border: 1px solid var(--public-border);
    border-radius: var(--public-radius-md);
    overflow: hidden;
}

.public-attachment-card img,
.public-attachment-card video {
    display: block;
    width: 100%;
    max-width: 100%;
    height: auto;
    object-fit: contain;
    background: var(--public-bg);
}

.public-attachment-meta {
    padding: var(--public-spacing-sm) var(--public-spacing-md);
    font-size: var(--public-font-xs);
    color: var(--public-text-muted);
    border-top: 1px solid var(--public-border);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

@media (max-width: 576px) {
    .public-attachment-grid {
        grid-template-columns: 1fr;
    }
}